Important Notice: Mainland Finance has temporarily suspended new lending activities and is not currently accepting new loans or applications. We remain committed to supporting our existing customers. For account assistance, please contact us at info@mainlandfinance.org.nz
Mainland Finance has temporarily suspended new lending activities and is not currently accepting new loans or applications. We remain committed to supporting our existing customers. For account assistance, please contact us at info@mainlandfinance.org.nz
We specialise in vehicle finance solutions for New Zealanders. As we transition our operations, our focus is on supporting current customers. For inquiries, please get in touch via email or call us on 0800 466 246.
Our vehicle finance options help you get on the road with flexible terms tailored to your needs. While we are not taking new loans, current agreements remain fully supported.
Have questions about your vehicle finance? Contact us today.
We are a registered financial provider. All finance agreements are subject to CCCFA regulations, including disclosure of fees, interest rates, and your rights. No new applications are being accepted.
In need of free financial advice? Call the Money Talks helpline on 0800 345 123.
If you are ever in doubt, give the team a call – they are happy to help.
Mainland Finance Limited
01-0190-0267557-00
Particulars: First Name
Code: Last Name
Reference:
Account number starts with ML or you can use your vehicle registration number.
If you have any changes in your income frequency, please call or email the team to let them know.
As per your Consumer Credit Contract you are obligated to have Comprehensive Vehicle Insurance at all times with Mainland Finance being listed as the financially interested party.
You can choose any Insurance company however you will need to ensure Mainland Finance have a copy of your current policy at all times.
If you are unsure about the difference of Agreed and Market Value please click here to see this explained by Canstar.
Account statements are sent every 6 months.
If you would like your statement sent more frequently, please contact us.
If you think you may be experiencing financial hardship, please email us today.
If you are unable to contact us directly or if you would like us to speak to some one else we are limited to what we can say or do without prior authority to ensure your private information is protected.
In an emergency they may call us to notify us that you are unable to yourself. We will require an authority form to be completed to disclose any information.
Transparent details on our services and compliance.
Useful info for a vehicle owner to keep handy.
Looking to sell your vehicle? Get in touch with us first.
Office Hours:
Monday to Friday – 9:00am to 4:30pm
We value your feedback. If you’re unhappy with our service:
Not happy?
Something not quite, right?
Please raise your concerns with the staff member you have been dealing with.
If you feel your concerns have not been resolved, ask to speak with their manager.
In most cases we would expect to resolve your concern straight away.
Problem not solved?
If you are not satisfied with our response in Step ONE, please email us at info@mainlandfinance.org.nz.
Provide as much detail as possible, including how and when to contact you.
We may communicate with you further to better understand what has or has not occurred that has caused the problem.
We will do our utmost to resolve your concerns and/or complaints.
If we cannot agree…
If we are unable to reach a satisfactory outcome, we will provide you with a “letter of deadlock” so you can refer your complaint to a free and independent disputes resolution scheme.
Mainland Finance respects your privacy under the Privacy Act 2020 and CCCFA. We collect personal information for loan management only and do not share it without consent.
This statement sets out Mainland Finance’s policies relating to the collection and use of your personal information on our website.
Your personal information is important to us.
Your privacy is very important and that you have a right to control your personal information. We acknowledge that providing personal information is an act of trust and we take this responsibility seriously.
If you are making a credit application, we will also ask you to accept our Privacy Waiver and Privacy Declaration.
You do not have to provide your personal information to us when requested. If you do not, we may not be able to provide you with the product or service requested and we will advise you if such a situation arises.
Below sets out how we process and protect your personal information and safeguard your privacy.
How we collect information about you:
When you visit the Mainland Finance website, the information we collect from you and about you through this process remains anonymous.
If you are applying for credit, we may also request personal and financial information from you directly, including your name, date of birth, address, occupation, and other information. This is to help us assess whether you may be eligible to receive a loan from us.
We may also require you to provide personal information about other third parties (e.g., your spouse, partner, a joint account holder or dependents) to us. If so, you confirm that you have obtained the necessary consents from that third party to disclose such information to us and have informed that third party of the purpose for disclosure. You also confirm that you have informed that third party about this Privacy Policy and how that third party may obtain a copy of it.
How we use and disclose your information:
We use your personal information for a range of purposes, to help us better understand your preferences and help our business.
We will not disclose any information about you without your consent unless:
It is required by law or to enforce our rights.
We believe it necessary to provide you with a service which you have requested.
We suspect that your use of the website is in breach of the usual way websites are meant to be used.
We believe it is necessary to protect the rights or property of Mainland Finance, as well as any Mainland Finance user or any member of the public.
We believe it is necessary to lessen a serious threat to a person’s health or safety.
How we protect your personal information:
We understand the importance of protecting the personal information we hold. The information you provide us is only made available for the purposes outlined above.
We take our own steps to ensure your personal information is free from misuse, interference, loss, unauthorised access, or modification by:
Securing personal information both in a physical and electronic form.
Limiting the access to personal information only to those that need access to it for the purpose of providing you with our services; and
Protecting our systems with technology solutions.
While we cannot ensure or guarantee that loss, misuse, or alteration of personal information will not occur, we use our best efforts to prevent this. Despite our efforts, no website, mobile application, database, or system is completely secure. If you provide us with personal information over the internet, the provision of that information is at your own risk.
Accessing your information:
You have a legal right to a copy of all the personal information we hold about you. You also have a right to request access to the personal information we hold about you or request us to correct the personal information we hold about. You may exercise these rights by emailing us at: info@mainlandfinance.org.nz.
How long we hold your information for:
We keep your personal information only for as long as necessary to achieve the purpose we collected it for and for such periods as we are required to in order to comply with any relevant legislation or regulations.
Changes to this policy:
We reserve the right to modify or amend this privacy policy from time to time for any reason. Should any changes occur to our privacy policy, it will be posted on our website.
How to make a complaint and get in touch with us:
If you have any questions on this privacy policy or on any personal information we have collected, or you would like to make a complaint you can contact us at info@mainlandfinance.org.nz.
If you are not satisfied with our response to any privacy-related concern you may have, you can contact the Privacy Commissioner. Details about how you can contact the Privacy Commissioner can be found at https://privacy.org.nz/about-us/contact/.